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  • “From the moment the new e-billing service went live every customer touchpoint, from the website to the call centre, became a channel for promoting the benefits of online bill viewing, payment and self-service … and with ebpSource’s assistance, we are confident we have everything we need to stay several steps ahead for the future.”

    DIRECTOR OF SELF-CARE - MAJOR fixed/MOBILE/INTERNET/CABLE TV SERVICE PROVIDER (EUROPE)
telecoms consumer e-billing and payment

Consumer e-billing and payment

e-billing and payment … one of the fastest routes to improved customer service, higher levels of customer satisfaction and lower operating costs. With unmatched telecoms e-billing and payment experience, ebpSource has helped its clients reach some of the highest levels of consumer e-billing and payment adoption in the industry.

High-adoption applications

Benefit from an industrial-strength solution for the management of massive volumes of e-bills and payments, all through one centralised platform, with minimal day-to-day administrative overheads.

Focus on the customer

Engage with customers through quick and easy access to all customer communications and remove obstacles to payment. A slick and targeted user experience minimises inbound calls and maximises satisfaction.

Across all devices

Deliver consistent, responsive multi-channel e-billing and payment applications, across all major desktop, mobile and tablet devices.

End-to-end integration

Fully connected to legacy billing systems, customer service and finance operations, online portals, payment channels, security and IT environments.

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Application Benefits

Consumer e-billing and payment

Add measurable value and increased engagement to your customer portals

Turn your e-billing and payment application into a strategic part of your customer service operation, delivering increased levels of customer engagement and heightened customer satisfaction. Contact us below to find out more.

Realise huge cost savings in customer service, billing and payment operations

Move away from paper-based billing, manual payment, paper contracts, document printing and postal processes. Simplify your customer communications and provide the convenience of centralised access, to both end customers and internal stakeholders.

Stand out from the competition through your billing and payment experience

Move away from homogeneous, stand-alone e-billing and payment services. ebpSource offers you a unique, customer-centric, fully-integrated, on-premise alternative to typically high-cost, low-volume, one-size-fits-all hosted services.

telecoms business e-billing and payment

Business e-billing and payment

Are you looking to better serve your business customers? Are your current business e-billing services fit for purpose? ebpSource provides you with trusted, proven, solid and infinitely scalable business e-billing and payment applications. Innovative technology places you closer to your customer's business processes and offers a powerful set of payment capabilities.

Detailed bill analysis

Help your customers to better understand, analyse, process and manage their business bills and payments, with fast retrieval of billing and payment data.

Across all channels

Responsive mobile and tablet applications complement a functionally-rich online experience, offering customers maximum convenience.

Focused on business needs

Let your customers quickly identify spend patterns, view, analyse and download billing analysis reports and efficiently review, approve and schedule payments.

Built to connect and scale

Deliver a highly scalable e-billing service which is tightly integrated with all aspects of your existing collections, account management and customer service functions.

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Application Benefits

Business e-billing and payment

An optimal foundation for delivering and managing business bills and payments

ebpSource's innovative technology provides you with a safe, secure and scalable platform through which to provide a first rate e-billing and payment experience to your business customers, be they large or small.

A fast-track route to high usage and customer adoption

Drive customer engagement with your online business portals. All ebpSource applications are designed for fast conversion to e-billing, with a focus on paper truncation and immediate efficiency gains. 

Reduced time-to-pay and improved collections visibility

Contact us below to learn how we've helped clients reduce their 90+-day payment windows to less than 30, all whilst transitioning an entire business customer base to online billing only.

telecoms e-signing

Enterprise-wide e-signing

With more than a billion mobile devices in circulation, and in a world of tough competition, the opportunity to service customers in new, more convenient and efficient ways goes hand-in-hand with strategic initiatives to drive more customer interactions to paperless channels. Cost reduction, brand value and the customer experience can all benefit as a result.

Optimised for mobile

Provide anywhere, anytime access for your customers to sign-up, renew and amend their contracted services; through smartphones, tablets and desktop applications. 

Freedom from paper

Remove the need to print, post, scan and re-key customer data, leading to an elimination of errors and significantly increasing the speed of contract completions.

Simple, intuitive, fast

Offer a streamlined, secure and trusted e-signing experience, promoting positive customer engagement and raising your rates of contract conversion.

All in one place

Manage all communications, from bills and payments to contracts in one central repository, providing a smooth, seamless journey for clients.

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Application Benefits

Enterprise-wide e-signing

Set a benchmark for customer acquisition

Accelerate the completion of new business contracts, from days and weeks to minutes, with measurable improvements to contract completion rates and data integrity.

Deliver maximum document security

Offer your customers robust authentication methods, secure encryption, legally-binding, court-admissible audit trails, a tamper-evident e-document seal and maximum compliance with international law.

Revolutionise business processes

Enable e-signing for your internal teams to maximise your technology investment and streamline your business processes; deliver faster compliance and speed-up organisational sign-offs.

Contact Us
We'd love to hear from you

Contact ebpSource

We'd love to hear from you, whether you're planning an e-billing and payment project, looking at replacing an existing solution, or investigating digital infrastructure options for the future.

A senior member of our sales and marketing team will be in touch to understand your requirements and share details of ebpSource's market-leading experience, technologies and applications.

UK Office

+44 (0)1753 567896
info@ebpsource.com

226 Berwick Avenue
Slough
Berkshire
SL1 4QT
United Kingdom

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