Solutions

The ClairMail System is a comprehensive suite of mobile banking and payments applications built on a flexible mobile communications platform.

The industry-leading mobile banking and mobile payments solution...

A unified, easily deployable solution, ClairMail enables financial institutions such as banks, card service managers and payment providers to:

• deepen customer relationships;
• reduce operating costs;
• enhance revenue.

Two-Way Customer Mobile Interaction

The ClairMail System delivers proactive, actionable alerting, account management and payment capabilities across the “triple play” of mobile channels: SMS, mobile web & smart client interfaces.

The communication platform’s flexibility provides virtually unlimited customisation potential, thus meeting the specific needs of financial institutions and their customers.

The Personal Approach

The ClairMail System leads to unrivalled opportunities for competitive differentiation and customer service, measurable through increased customer satisfaction and loyalty.

Two-way personalised ClairMail System solutions include:

On-Demand Self-Service Account Management

• activity enquiries;
• account transfers/bill payments;
• bank informational services, e.g. ATM locations.

Proactive Account Management

Proactive Payment Services

• re-use of prior payment data;
• collections avoidance through payments alerts;
• intelligent workflows and escalations.

Key Technologies

The ClairMail System is built upon unique key technologies. Many of these are now universally recognised as standard requirements for any mobile banking or mobile payment solution:

Multi-Channel Enrolment

• opens up the mobile channel to a financial institution’s entire customer base by easy, widespread enrolment: online, contact centres, branches, ATMs & mobile phones.

Preferences and Personalisation

• offer customers the chance to set preferences which fit their personal mobile banking needs, increasing use, customer satisfaction and loyalty.

Messaging and Multi Level Alerting

• SMS provides the quickest, easiest and most effective way for customers to access their accounts and can reach a wide range of mobile handsets;
• text alerts offering proactive customer support, with three common alert types:


1. informational alerts: balance low, statement ready, etc.
2. actionable alerts: notification allowing an immediate response from the customer; e.g. bill pay, overdraft protection, transaction verification, etc.
3. conversational alerts: customer interacts with the financial institution through a workflow, offering much greater customer engagement.

Self Adapting Mobile Web

• a mobile banking solution designed to embrace the wide variety of handsets, operating systems and browser combinations, and display characteristics;
• an intelligent layer of page renderers uses device detection and an extensive database of device capabilities which provide the best possible experience for each device;
• seamless integration with any channel, product or customer portal.

Triple Play Convergence

• ClairMail unifies Messaging, Mobile Web and Client Applications into a single, intuitive Smart Client interface providing a streamlined and integrated user experience;
• simplifies installations and minimises update needs, thus lowering on-going costs for financial institutions and operators.

User Management and Reporting

• The ClairMail System comes with numerous user-friendly tools to enable ease of implementation and provide on-going value.

To find out how the ClairMail System can enhance your mobile customer experience, please contact ebpSource on +44 1753 567896, or Request More Information.