Utilities

The combined experience of ebpSource and our local business partners, along with the CheckFree i-Series™ platform, represents by far the most prominent and proven e-billing and payment solution globally.

With a tried and tested project methodology and a mature and highly scalable technology platform, it is perhaps no surprise that our clients presently boast some of the most successful and highest volume utility industry electronic billing and payment applications, worldwide.

e-Billing and Payment … The Green Alternative

It’s not a new phenomenon, so why has e-billing become so popular lately? The truth is a combination of factors, all of which have helped to increase the adoption of electronic bills and payments in a short space of time.

The first of these is a recent upsurge of interest towards more ecological alternatives to traditional paper, print and mail – the ‘tree-free’ or ‘green’ alternative. By default, this approach offers cost efficiencies and a positive brand experience, with increasing numbers of electricity, gas and water service providers delivering electronic-only billing.

Secondly, a cultural revolution which sees more and more of us benefitting from the convenience of online services as part of our daily lives, whether this be online banking, shopping, auctions or just staying in touch. Here at ebpSource we have witnessed a close correlation between levels of internet banking usage and the growth of e-billing and payment worldwide.

As your customers lead busier and ‘greener’ lives and much of those lives are spent online, it is little wonder that those same customers now expect to be able to view and pay their utility bills electronically too.

One Solution for Consumer and Business Customers

ebpSource offers unmatched experience in the creation of world-class e-billing and payment applications and the integration the CheckFree i-Series™ e-billing and payment platform with:

• Complex legacy billing systems;
• Existing Customer Service operations;
• Current online customer portals and payment channels;
• Existing security systems and IT operations.

The ebpSource solution offers a single e-billing platform with modular features to manage both consumer and business customers in the same environment.

Trusted and proven, with demonstrable results, the combination of ebpSource best practices and the market leading i-Series™ technology from Fiserv means:

• Safe, secure and completely integrated e-billing and payment applications;
• A tried, tested and industrial-strength solution for the management of massive volumes of consumer and business e-bills and payments. All through one centralised platform, with minimal day-to-day administrative overheads;
• A comprehensive suite of online applications for system management, application management, Customer Service, Operations and customer messaging;
• Projects delivered on time and to budget.

Scaled for Success

All solutions delivered by ebpSource and our international business partners are built to scale. With an unmatched level of expertise and best practice know-how in the creation of high-volume e-billing and payment applications, the results of clients using the CheckFree i-Series™ platform speak for themselves:

• A seven-fold increase in e-billing adoption in less than twelve months;
• Annual inbound call deflection and print and mail savings of well into the millions of Dollars;
• A five day improvement in average consumer bill payment collections.

Find Out More …

To find out how ebpSource could help your organisation improve your e-billing and payment services, please contact us on +44 1753 567896, or fill out the online contact form here.